Only BOH can book birthday parties.
Step 1:
Ticket comes into Zendesk (info@soccerspectrum.com) from customer.
Template to use to reply to request:
Dear [Customer Name],
Thank you for choosing Soccer Spectrum to host your child’s birthday party! We’re excited to help make this a fun and memorable event.
To get started with booking, please provide the following details:
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Child’s first name
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Child’s age at the time of the party
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Preferred party dates (please suggest a few options)
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Preferred party time
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Estimated number of guests
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Preferred games (choose one or more): soccer, flag football, dodgeball, kickball
Party Details: Our parties run for 2 hours. The first hour is on the field for games, followed by an hour at your reserved table for pizza, soda, and any cake, cupcakes, cookies, or ice cream you bring. Please note that no other outside food or drinks are permitted.
Once we confirm the date, time, and details, we’ll book your party through DaySmart. You’ll need to create an account here: DaySmart Recreation Member. After your account is set up, please let us know, and we’ll send an invoice. Payment can be made before or on the day of the party.
If you have any questions or need assistance, feel free to reach out to us at info@soccerspectrum.com or 972-555-1234. We can’t wait to host your child’s special day!
Soccer Spectrum Management
Step 2:
Once you have all the information and you find a date/time that works, you will then book it on the calendar. You will book 1 hour on the field (indoor or outdoor) then add additional resource and book either the patio inside tables or patio outside tables for the duration of the party (2 hours) _SchedCal - DaySmart Rec Admin
Click on Birthday Party
Enter Description - Childs first name and the age he/she will be. They the customer's name (this is IMPORTANT as you will need this information to invoice for the party)
Add the Tables for the 2-hour time block for the party in Additional Resources
Next, you will add the invoice to the account - Click on Invoice and then create invoice. You will then choose the package from the Birthday Party Menu.
Final Step - once you choose the package, you will click checkout. Make sure you add the customer to the invoice before completing or this will not tie the invoice to the party.
See below to see if you know if it is tied to the customer.
Once you click checkout - you will then select cash. Enter 0.00 for cash received. Uncheck send receipt and then click process checkout. The invoice is now tied to the party.
Step 3:
Email the customer to let them know that the party is booked and invoiced. They can log into their Daysmart account to see and pay the invoice.